Shipping policy

We will endeavour to ship your order as soon as reasonably practicable during normal business hours. Business Days are Monday through Friday, excluding weekends and public holidays. Shipping costs are added to your cart at check out. Please provide a physical street address. Please understand that was are not liable for damage or missing items as issues like this are not caused by us all though in most circumstances we are happy to replace the item. If the item is lost in transit we are not liable for this and are happy to refund once compensation from NZ post provided but the original shipping cost will not be refunded. Climax Surf wax is not responsibly or liable to pay for any duties/taxes or customs fees that the customer may receive during shipping to international countries. This must be made by the customer.

IMPORTANT UPDATE ON - United States Orders - Due to new Tariffs affecting New Zealand shipping and worldwide all United states orders will have Duties to pay of what the parcel is worth. Climax surf wax is not responsible for the payment of these duties. By ordering from the United States customers are acknowledging that they will have to pay these Duties in order to get their parcel. If the duties aren't paid by the customer Climax Surf Wax has to pay for return shipping of the parcel. If the customer refuses to pay the duties the customer acknowledges that Climax Surf wax will not provide a refund on the order. There will be no refunds on parcels that have no duties paid. We hate to be so harsh on this but unfortunately the US has put us in a bit of a tricky spot with these new Tariffs. We are hoping to have a new form of working this out/implementing into the website soon.